Return & Exchange Policy
Return & Exchange Notice
Items that have been opened, used, or washed, resulting in incomplete condition or loss of resale value, are not eligible for return or exchange.
For hygiene reasons, socks, underwear, and other intimate apparel are non-returnable and non-exchangeable.
Please ensure the item remains clean, intact, with tags attached, and unused/unwashed. When trying on, take care to avoid makeup stains or other marks.
Special Reminder: To protect your rights, we recommend recording the entire unboxing process to ensure the item’s condition. If you encounter any issues, please contact us within 7 days of receipt.
Return & Exchange Guidelines
Determination of product defects will be based on our assessment.
Returns/exchanges must be requested within 7 days of receiving the order and the item must be in brand-new condition, with all accessories and the original invoice included.
Refunds can be issued via original payment method or converted into store credit (credited directly to your member account for future purchases).
If an order paid with store credit is returned again, the refund will be processed via the original payment method — store credit cannot be reissued.
International orders are not eligible for return or exchange.
Please contact our customer service team before returning an item; unauthorized returns will not be accepted.
Return/Exchange Shipping Fees
Non-defective returns/exchanges: Return shipping fee borne by the customer (approx. NT$60); shipping for the replacement item will be covered by us.
Defective or wrong item: Round-trip shipping fees will be covered by us.
Defect Criteria
The following situations are not considered defects and are not eligible for return/exchange:
Size discrepancy within 1–3 cm (normal manufacturing tolerance)
Product odor
Slight color variation due to different screens/devices
Loose buttons
Minor stains (diameter ≤ 0.5 cm)
Uncut buttonholes
Issues that do not affect normal use of the product
Return/Exchange Process
Contact us via LINE Customer Service, providing your order number and reason for return/exchange.
Submit your request.
Receive approval notification.
Receive return/exchange shipping instructions.
Ship the item via convenience store courier.
Processing Time
Returns: Within 3–7 business days after our warehouse receives and verifies the returned item, we will issue the refund or store credit according to your chosen method.
Defective item exchanges: Replacement items will be shipped within approximately 7–15 business days.
